Faq's


How can I contact KashMate customer service?

By Email - care@kashmate.com

By Phone -  +91-9015-398-398

Mon - Sat: 10 am - 7 pm IST

SHOPPING & ORDERING

Where does KashMate source its products?

We partner directly with many of the top brands and other suppliers in India. Our technology platform makes it easy to offer excess, customer returns and other surplus merchandise to the buyer. Our site & app also attract active participation from sellers directly, who list inventory with us and supply directly.

Are prices negotiable on KashMate?

As a company focused on quick liquidation for its sellers, we offer extremely competitive pricing. However for certain items or direct listings from sellers, where negotiations are possible, the same is mentioned in the listings.

Do I need to register on KashMate?

You do not need to register to browse the site. However, in order to buy from us, you must create a KashMate account. This will also allow you to easily access past orders and pay for merchandise in the future. To create your account please click here, it’s quick & easy!

Do I have to pay GST on my purchases?

All items purchased shall include applicable GST on the items purchased.  All billings shall carry applicable GST and other statutory details of the sellers.

What are the accepted payment methods?

We accept all major credit & debit cards. You may also pay through RTGS/NEFT as follows:

Bank details:

Company Name: Clearprise Technologies Private Limited

Bank Name: HDFC BANK LIMITED

Account Number: 50200013282660

Branch Address: E - 6, Local Shopping Centre, Masjid Moth, Greater Kailash - 2, New Delhi - 110048

IFSC Code: HDFC0000027

How can I keep track of newly listed inventory that matches my needs?

Simply select your category preferences on your KashMate Profile page and opt in to receive inventory notifications whenever new lots arrive. You can update your preferences and opt in or out of notifications at any time.

>What product conditions does KashMate offer on its inventory?

Liquidation merchandise can be listed in various categories, and We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.

Brand New items have never been opened, are fully functional and retail-ready. They possess all manufacturer advertised qualities and features. These items are shipped in original retail packaging, which may show signs of wear. These products can include overstock items, excess inventory, closeout merchandise and shelf pulls.

Like New items are fully functional and retail-ready although they may show cosmetic defects. They may possess multiple price tags or stickers and have come into considerable customer contact. These items may not always come with all manuals and/or supplementary accessories or parts. Like New items may or may not ship in original retail packaging, which may show signs of wear.

These products can include overstock items, closeout merchandise, floor model items, refurbished items and customer returns. Like New items have been professionally inspected by trained technicians to ensure they are fully functional.

Uninspected Returns items are liquidation consumer goods in unknown or untested condition. Therefore, some items are in working order and are retail-ready while some are not fully functional. These items may also have cosmetic issues, including dents, scratches, and signs of age. They may show considerable signs of use and handling. These items often do not come with all manuals and/or supplementary accessories or parts, such as batteries and chargers. Most Uninspected Returns items ship in original retail packaging, which may show signs of wear.

Scratch & Dent items have been professionally inspected by kashmate.com technicians and found to have cosmetic issues and/or functionality defects. We cannot guarantee that these items will be fully functional. These items often do not come with manuals, batteries, chargers and/or supplementary accessories. Please refer to the condition notes on the manifest for details. Scratch & Dent items may ship in non-retail packaging.

Salvage items are non-functional and/or have substantial cosmetic defects. Generally, these items either need extensive repair or are used for parts. These items rarely come with manuals, batteries, chargers and/or supplementary accessories. Please refer to the condition notes on the manifest for details. Salvage items may ship in non-retail packaging.

Shipping

Who is responsible for shipping and/or shipping costs?

You, the buyer, are responsible for all shipping costs. KashMate will arrange and manage the shipping/despatches using one of our shipping partners, and we will ensure the merchandise up to 100% of the value of the sale price.

How do I get a shipping estimate?

Shipping estimates can be obtained by clicking on "Get a Shipping Quote" located within the "Shipping Details" section on each item page. Our online shipping/delivery quote tool provides real-time shipping quote estimates.

Please Note: Shipping estimates are subject to change and are solely for estimation purposes. These quotes are based on rates charged by carriers. All items are shipped by truck or ground service unless specified otherwise.

May I arrange my own shipping?

To determine whether you may arrange your own shipping on a particular auction, you should refer to the "Shipping/Delivery Details" given on the item page. Listings will indicate "Buyer May Arrange Shipping" or "Buyer Must arrange shipping."

Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." Clicking on it will automatically remove shipping costs, recalculate your total amount due as well as notify you of the terms and conditions of arranging your own shipping. Once the transaction is paid, you will receive an email containing the necessary forms to sign and return.

After payment is submitted, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.

How long will it take for me to receive the items?

Depending on the shipping method, shipment can take between 1 and 12 business days.

How do I check the status of my shipment?

The shipping status of your transaction can be found online by clicking on the Transactions section of My Account.

How do I receive my shipment?

Please follow these procedures for all orders you receive, whether or not it is buyer or seller arranges shipping.

Following these procedures and best practices will help ensure that your shipment is received, reviewed, and unpacked properly, which will reduce issues. Read each item carefully, and apply this guide to your receiving process.

If you have any questions, please contact customer service.